Foam Factory Returns Policy

Return Policy

The Foam Factory Returns Policy complies with the EU Distance Selling Directive. As part of the Consumer Protection (Distance Selling) Regulations 2000, is now an established part of UK law. Our customers acknowledge and accept that our products and services are all ‘made-to-order products (e.g. foam cut to size) and as such these regulations do not apply.

The return postage cost is the responsibility of the customer and is non-refundable unless deemed that the product was either damaged on arrival, faulty or incorrect. In most cases, we are charged more by the courier than we initially charge for postage. As such, we make no profit on posted orders.

Foam Factory can offer a collection of goods service for a fee of £30.00. However, the customer is not obliged to use this service and can arrange their own return of goods.

The customer must retain the Goods and take good care of them until they are returned. The Goods must be unused, made available for collection and be in the original packaging and in the original condition.

Please be aware that some foam can have a ‘new foam smell’ which can take several weeks to dissipate – generally, this is not noticeable but depending on the type of foam the intensity can vary. This is a standard part of foam manufacturing and in Layman’s terms is similar to the smell you experience with a new car.

In addition, it is very normal for foam to have a variance in colour. This has no effect on the quality of the product and is just part of the manufacturing process. Please also note that foam changes colour naturally with exposure to light and air due to oxidisation. This can make some foam appear slightly yellow in places. Again, this has no effect on the quality of the product, all foam naturally oxidises over time with exposure to air and light. We are not able to accept any returns based on colour variance or the smell of foam as this is natural to the production process.

For further details of your rights as a consumer please visit:

Foam Factory Returns Address

Address: Foam Factory, Unit 3, Valley Works, Lane End Road, Sands, High Wycombe, Bucks, HP12 4HG

Company Reg: 01263665    VAT No: 385 8271 13

Tel: 01494 441177        E-mail:

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