Foam Factory Delivery
Foam Factory is considered the fastest online supplier of foam cut to size in the UK. Depending on when you place your order, we can have your custom-cut foam with you by the very next working day.
We’ve made it our priority to not only offer a fast delivery service, but also a convenient one. If you aren’t available to receive your order on the next working day, you can simply choose a day that better suits you instead.
To qualify for our next working day delivery service, you will need to place your order before 11:00 am Monday – Thursday. This will generally give our team enough time to process your order and pass it over to our courier service. Please note that any nationally recognised holiday dates will likely alter delivery timescales.
Our next working day delivery service is subject to delivery zones in the UK. Here you will find a map of our serviced UK delivery zones. Depending on where you are located, delivery times may be longer or shorter. Please check this map to confirm which delivery zone you need us to send your order to. We can also offer a Saturday delivery service at an additional cost of £10.
Zone 1 = Next Working Day *
Zone 2 = 24-48hrs Delivery *
Zone 3 = 48-72hrs Delivery *
Zone 4 = 48-72hrs Delivery *
Republic of Ireland & Europe = please contact us for a quote
In some instances, we can also ship to other areas located outside of the United Kingdom. If you need us to do this, we ask that you contact us prior to ordering to confirm your order details, prices and timescales. If you forget to contact us before ordering, we will attempt to contact you before the order is processed.
Tracking Your Order
Our preferred courier service is DPD. DPD allows you to monitor up-to-date tracking details about your order on their website. This includes information such as what time your order arrived at the depot, its delivery status, who signed for your order and where it was left.
If there’s a reason that we need to use an alternative courier service than that of our preferred one, we will attempt to contact you to inform you about this.
To view your order status please visit the DPD website and input the account reference number (01483275) and your consignment reference number. This is the order reference number that you should have received after your order was placed with us. You will also need this information if you would like to contact DPD by telephone on 0121 275 0500.
Adjusting Your Delivery
Somebody will be required to sign for your parcel upon delivery. If there is no one available to receive your order, the driver should leave a card explaining this.
After the first delivery attempt, you will be able to reschedule your delivery for another time. You can also designate somebody else to receive your order for you.
To reschedule your delivery for another day, please visit DPD’s website and enter the required details.
Missing or Damaged Deliveries
Before you accept your order, we advise that you check the outer packaging for any significant damage. If you notice any damage that seems to be of concern please sign for the parcel as damaged or refuse delivery. Contact us as soon as possible if any items are missing from your order or if the item/s are significantly damaged.
Special Courier Conditions
* Zone 1 – Our courier service has a 98% success rate, however, due to possible extenuating circumstances, we cannot always guarantee that your order will arrive on the date specified.
* Zone 2 – Delivery for Zone 2 is estimated to be 24/48 hours which in the majority of cases will be accurate but cannot be guaranteed.
* Zone 3 – Deliver for Zone 3 is estimated to take up to 72 hours to arrive. This will be accurate in the majority of cases but again cannot be guaranteed.
* Republic of Ireland and Europe – We ask that you contact us before ordering to confirm delivery details and costs.
We give all of our estimations for deliver in good faith and aim to dispatch your order within an appropriate timescale. However, we cannot hold responsibility for any losses incurred due to delays. This also applies to missed or incorrect deliveries causes by courier service. We are unable to accept liability for any loss of profit or indirect losses as a result of these circumstances.
Speak to the Courier
Unless you have been informed otherwise by our team, your courier service should be DPD. To speak to them, please call their customer service helpline.